Your Moving Professionals

FAQs at Interstate Vanlines Australia

Yep, we’ve heard ‘em all – some weird and some wonderful. It’s understandable, though, to have questions, and we are only too happy to provide answers. Here we have compiled the questions we most frequently get asked:

Interstate Vanlines takes seriously our duty of care with your items, but some of your possessions may warrant a little bit of extra protection. Delicate items may need to be specially wrapped by us, in which case the ‘we break it, we fix it’ guarantee applies. Outside of this, you may weigh up the costs and benefits of purchasing special removals insurance such as

What payments do you accept? We accept bank deposits, Credit Cards and Cash. Cheques not accept at any time.

How long will it take to move me? Unfortunately, we can only give a ballpark, because every move is so different – different access (stairs, lifts, distance to the truck), different amounts of items to be moved, distance between locations, and general move preparedness. If you need a more precise estimate, Interstate Vanlines is more than happy to discuss this with you … Just Give us a Call.

What insurance do you provide? Interstate Vanlines only works with removalists who have confirmed they maintain a minimum Transit Insurance, which covers loss or damage to your property resulting from fire, flood, overturning, or collision while in the truck, up to the value of $50,000. Interstate Vanlines do not insure your property under any circumstances, including damage that may occur during loading, unloading, or transit.

Moving Checklist

The first things you need for Moving is:

  • Boxes
  • Thick marking pen
  • Bubble wrap
  • newspaper and tissue paper
  • Packing tape and scissors
  • Tape measure

Use strong boxes and containers that can be secured tightly. Purchase special boxes for dishes, wardrobe and other special items.

Pack audio-video equipment in their original boxes where possible. Label cables and tighten transit screws. If removing screws, tape them to the objects they are removed from.

Label your boxes:

Which room it should go in

Whether it is fragile

If it should be loaded last so it will be unloaded first

  • Use a felt pen to clearly label each carton as to its general contents and the room it is to be placed in at destination. Label on the side of each carton rather than on the top so that cartons in stacks can be identified. If a carton is packed in a manner that requires it to be always kept in an upright position, draw arrows on each side indicating which end must always be kept up. Any cartons containing particularly fragile items should be labelled as such.
  • Cushion contents all of your boxes with packing material such as bubble wrap, newspaper or tissue paper. Save room by using towels and blankets to wrap fragile items.
  • Have rugs and draperies cleaned before moving and leave them in wrappings for the move.
  • Pack medicines in a leak proof container.
  • Carry all valuables with you.

Packing your boxes:

If you plan ahead you may be able to save money by obtaining cartons from other sources such as friends who have recently moved and/or stores. Starting to collect cartons a month or two prior to your move will probably make it possible to obtain enough cartons.

Have a variety of different sized boxes on hand. Heavy items such as books, record albums, canned food, etc. should be put in smaller cartons. Some items such as large pictures, mirrors, glass tops and shelves, clocks and mattresses may require special cartons that the movers will be able to provide.

Room by room:

Packing can appear to be an insurmountable task when viewed from the perspective of the entire house. Packing one room at a time (and staying with that room until it is fully packed) has the effect of dividing the overall task into several smaller and more manageable tasks. This approach also makes it possible to set realistic goals, i.e. pack the dining room today, the kitchen tomorrow, etc.

Special precautions:

  • Taping the bottom of cartons before filling them prevents the contents from spilling out the bottom during the move and always place the heavier items at the bottom and the lighter items on top to prevent damage.
  • All breakable items should be wrapped individually in paper. Paper should be used to cushion the bottom, sides and top of cartons.
  • When packing breakables such as crockery, stack vertically as if in a sink drain; glasses and stemware should be placed in an upright position; again, use plenty of paper on all fragile and breakable items.
  • Never overfill the boxes. Cartons with items sticking over the top cannot be properly closed or stacked; cartons that are underfilled tend to crush when stacked. Always make sure each carton is filled totally to the top before closing. A small space at the top can be filled with paper, a towel, a blanket or other similar items.
  • Cartons should be closed-top and sealed with tape to prevent damage and make stacking easier.


Organization is the key to a hassle-free move and this is the time to start getting the details of your move.

2 Weeks to countdown

Decide what’s going with you to your new home. If you decide to dispose of items that you don’t need you should either donate them to a charity or consider having a garage sale or ‘home auction’. Contact a local charity or pick a date at least two weeks before moving date for the garage sale. Advertise the garage sale locally.

Start collecting suitable moving and packing supplies if you plan to do your own packing. You can purchase all these materials from a moving supply company. Getting boxes from other sources may create some difficulties when packed in the van. These boxes may be unusual sizes and they may not be strong enough to prevent damages to items packed inside.

Think about your new home layout and start thinking about where you’ll place the furniture. Create a floor plan of your new home that will prevent the stress of making decisions when your furniture arrives at your new home.

All travel arrangements (hotel, flights, car rental, etc.) for your family should be made at this time. Try to keep your plan flexible as possible to accommodate any schedule changes or delays.

Finalise all real estate and rental needs.

Contact your insurance agent to transfer medical, property, fire and auto insurance.

If you’re in for a long-distance haul, all medical and dental records should be stored to be safe and easily accessible. Be sure to include prescription, vaccination records and eyeglass specifications.

10 Days to countdown

Contact the Post Office for the Change of Address form to advise of your move.
Inform all your debtors / creditors of your new postal details.

Organize your move by deciding and making lists of what items you will not transport, what items your van line agent will move and what items you will move yourself.

Make a decision on who will do most of the packing or all the packing. It is a good idea that you let the moving company do most of the packing. They know the best methods for keeping items safe; that’s what they do for a living.

Get your kids involved with the moving process. Let them do some packing and suggest a layout for their new room. Make it fun and exciting for them to move.

1 Week to countdown

Notify your agent if there are any changes in the dates of your move. If you will need any additional accessorial service such as piano moving, packing and unpacking, storage you should inform the moving company for pricing information. Also inform them if you add or subtract items from your planned shipment.

Make transportation arrangements for your pets. Take your pets to your veterinarian to ensure proper up to date health certificates and rabies inoculations.

Return any borrowed items such as library books. Also collect all items that are being repaired stored or cleaned (clothing, shoes etc).

4 Days to countdown

Transfer all prescriptions to a pharmacy in your new city. Call your bank to find out how to transfer your accounts. Clear all your safety deposits boxes.

Disassemble and disconnect your computer system before your move. Back up all your computer files on a disk. Consider taking all back up files disks with you in the car. Exposure to extreme temperatures can damage your software.

Make final packing decisions. Clean and clear your home.

Dispose of items that represent a hazard and are not allowed to be shipped.

Tape and seal all cleaning fluids that are non-toxic, non-flammable in plastic bags.

Drain your lawn mower, power tools of all the oil and gasoline to ensure safe transportation.

If you need to store anything call your moving company about storage options available.

Inform municipal and telephone services of your move. Arrange to have them disconnected from your present home the day after your scheduled moving day. Sign up for services at your new address and connect them on your moving in day.

2 Days to countdown

Make sure to mark which items you’ll take yourself, so the movers won’t take them or have any questions.

Make sure you haven’t overlooked anything in the house.

Mark your boxes to be shipped with “Fragile”, “Do Not Load”, “Load Last” stickers.
Empty, defrost and clean your refrigerator, freezer and clean your stove, all at least 24 hours before moving to let them air out. Try using baking soda to get rid of any odours.

Prepare items you will need while your goods are in transit. Pack your suitcases and confirm travel arrangements for you and your family. Try to keep plans as flexible as possible in the event of unexpected delay or schedule change.

Make sure your agent knows the address and phone number your new home. You should also provide an address and phone number of where you can be reached until you will get to your new home.

1 Day to countdown

Pack a box of things you’ll need as soon as you arrive at your new home. (This might include non-aerosol cleaning supplies, disposable plates and cups, light tools, snacks, bathroom items, rubbish bags and TOILET ROLLS!)

Take this box with you or have the driver load it last and unload first. This is usually the day packing is done.

Make sure all packing services have been performed before you sign for them.

Defrost, thoroughly clean and dry refrigerator.

Ta Da – It’s time to move!

Be on hand when the driver arrives and throughout the loading process. (If you won’t be there, make sure someone will be there to direct the movers. Make sure the driver has in writing the name and phone number of that person.)

Accompany the driver during inventory. Check on the condition of your goods as they are loaded.

Make a final tour of your home. See that nothing is overlooked.

Sign the bill of loading and make sure your new address and phone number are correct.
Lock all windows and doors, and turn off all switches.